Responsible for account service sales targets including order, market goals, revenue and profit . As 1st owner of service customer satisfaction mgmt., perform various customer interface activities deeply and accordantly to support the organization level customer relationship. Find & identify customer requirements , pain points to drive the customized service solution development & delivery.

1 Sales Target Responsible to the overall service sales target of the account including sales order, market goals, revenue and profit.

2 Customer Satisfaction Mgmt. Set up & maintain relevant customer relationship by varied customer activities. Listen to customer proactively, drive customer needs , issues and complaints to be closed. Improve satisfaction of the account.

3 Sales Business Planning Determine long term business directions via account market planning by aligning with operator’s BP. Make service business development & sales strategy. Responsible for account business growth and market structure.

4 Dig Out Sales Opportunity Through deeply corporation with operator, identify customer pain points and requirements, find out specific service sales lead or opportunity.

5 Service Solution Drive realization of the integrated customized service solution, be responsible for the quality, competitiveness, deliverability and profitability of the solution.

6. Organize & join project operation, Discover risks and issues, put forward the project progress. Comply with sales process and ensure the success of project.

7 Competition Management Collective competitors service info., and initiate the study of them. Develop the service competition tactics..

8 Service Branding According to region service branding planning, be responsible for the execution and effect appraisal of account service branding activities.