We are looking for bold professionals to join a world-class telecommunications leader. As an EBG Partner Service Engineer, you will turn your expertise into impact by supporting the development and growth of our strategic partner ecosystem.

This role contributes to providing the necessary training, resources, certification, and operational support so that distributors, channel partners, and service providers can effectively position, implement, support, and deliver our product portfolio, solutions, and services to customers. By driving active coordination between sales, technical, and partner teams, your goal will be to elevate partner competencies and accelerate digital transformation journeys. This is your chance to expand your project governance capabilities, collaborate with cross-functional engineering teams, and leave your mark on large-scale enterprise partner architectures.

Key Responsibilities

• Support the strategic planning and implementation of partner enablement programs for products, solutions, and services.

• Coordinate, facilitate, and track the end-to-end onboarding processes of new partners into the ecosystem.

• Support the full organization of product, technical, and service delivery trainings aimed at channel partners.

• Contribute to the continuous management, monitoring, and validation of partner certification and accreditation programs.

• Ensure the preparation, regular updating, and strategic sharing of training materials, user guides, technical documentation, service manuals, and knowledge base content with partners.

• Support the creation and review of operational and technical documentation utilized by partners during product installation, integration, and service presentation processes.

• Ensure that next-generation products, corporate services, and technical updates are effectively transferred into the partner ecosystem.

• Collaborate closely with internal sales and technical squads to facilitate partners' rapid access to required information and enterprise resources.

• Support structural improvement activities aimed at increasing the overall service delivery quality and satisfaction of partners.

• Track, analyze, and report critical data and metrics regarding partner performance trends and training completion processes.

• Analyze operational feedback received from partners to contribute directly to the optimization of enablement programs.

• Maintain the absolute up-to-dateness of the partner Knowledge Base and contribute to documenting corporate best practices.

Requirements

• Education: Bachelor’s degree in Business Administration, Industrial Engineering, Computer Engineering, Telecommunications, Management Information Systems (MIS), or related technical/commercial departments.

• Communication: Exceptionally strong interpersonal communication and strategic stakeholder management skills.

• Interest: A deep professional interest in technology frameworks, telecommunications architectures, cloud solutions, and partner ecosystem management.

• Coordination: Proven capabilities in cross-team coordination, organizational execution, and managing multiple operational tasks.

• Core Competencies: Analytical thinking, agile problem-solving skills, and a result-driven mindset.

• Software Skills: Highly proficient in utilizing Microsoft Office programs effectively for tracking and reporting.

• Language Fluency: Good level of written and spoken English proficiency is required for international collaboration.

Competencies to be Gained in This Role

• Advanced partner and channel management methodologies.

• Governance of professional training and corporate certification frameworks.

• End-to-end cross-functional project coordination.

• Management of technical, commercial, and enterprise stakeholders.

• Strategic development of high-scale business ecosystems.

• In-depth knowledge of cloud computing, telecom infrastructure, and enterprise technology solutions.

Notes

• Location: Ümraniye, İstanbul ( On-site / Full-Time ).

• Application Requirement: Please ensure your CV is submitted in English to be considered for this role.